I have been increasingly busy over the past month in my Fort Myers real estate practice as I continue to meet buyers from around the world wisely taking advantage of our great prices in this resort area. While I can’t help the kid looking for a $50k home easily, I can find the $500k+ waterfront home for the UK buyer in my sleep. I enjoy the ability to focus my business on what I am best at, which is the Fort Myers, Sanibel Island and Cape Coral upscale property market.
I have written briefly about this before and I have even made mention directly on my personal website www.FloridaLuxuryBroker.com about the need to pick up a phone and speak to me. I love technology. My company www.PropaneOutfitters.com is all about the worlds newest technology in online storefronts and product ordering. Buying a property is not the same as buying an industrial steel cage on my company site. This does not mean a client can not contact me by email which is a typical means of first contact these days, especially with my overseas buyers. Consider this event. I recently had a domestic client email me from my corporate web site requesting information on a very valuable property, but he failed to pick up the phone and ask me about the property or introduce himself even though my phone numbers are on the web site. Meanwhile a first time buyer who wanted to spend $50k called me twice in the same time period. As the first time buyer received extensive consultation from me on financing and the search process and a referral to an agent who specializes in first time buyers who will give him the expertise he needs, the buyer who I should have been helping sooner was waiting for my reply.
I know people are jaded sometimes by the lack of competency and business aptitude that can be found in the real estate industry. I know much of that is well deserved as I am forced to do business every day with some of the same people who have caused these feelings. It is maddening to pick up the phone to conduct business and reach someone who knows less than you about their own work. Or worse, the person you call pretends to know everything and misleads you with the practiced lines and platitudes designed to lead you on as they fumble through their work and hope you will feel committed to them at some point. One of my personal pet peeves is the 24/7 agent, which means they claim they will take your call anytime no matter what. Not only does that reduce the professional agent to the same level as a 7/11 store clerk, but have you ever tried to conduct serious business with someone who obviously has not had enough sleep? I keep a clock of the world time zones on my desktop so I know when not to call my clients overseas. I will take a call from some clients absolutely any time, but be assured, even if you need to leave a message you will still receive my full attention as I return you call and work for you.
Regardless of any trepidation or preconceptions you may have, when it is time to seriously conduct business in real estate, you will need to pick up the phone and speak to me at some point. You will get specific, professional real estate consultation and up to date information on an expert level. You can contact me by email anytime and I will respond the same day and usually right away. I will send you homes for review by email and extensive information about the buying process and each property so you can practically make the decision before personally seeing the property, but I always prefer you come to see the property. Email is especially important with my overseas clients because of the costs, time differences and even some language accents and such are more easily understood in writing. You don’t really know a person until you speak to them and until you meet them. You should really want to know the person who is advising you on spending hundreds of thousands of dollars or millions. Direct communication is the most valuable and important business tool we have in the world.
Email vs. Phone:
- Email is perfect for data, detailed business communication and real estate research.
- Phone calls are necessary for conducting business on a highly professional level and to ensure a complete understanding between parties in highly complex decisions like the purchase of a property.
I have left out the obvious importance of personal meetings just because in my area of expertise there are so many variables including attorneys, personal buyers (shoppers), spouses, outside brokers and so on who can make decisions besides or on behalf of a client. I will probably write a complete article on that in the future.
My goal and my job is to provide you as my client with the best service possible. How well we communicate is vitally important to my ability to deliver. Both email and phone calls are very important, but when it is time to do business do not hesitate to pick up the phone and call me.