E-Mail vs. Phone In Cape Coral and Fort Myers Real Estate

I have been increasingly busy over the past month in  my Fort Myers real estate practice as I  continue to meet buyers from around the world wisely taking advantage of our great prices in this resort area. While I can’t help the kid looking for a $50k home easily, I can find the $500k+ waterfront home for the UK buyer in my sleep. I enjoy the ability to focus my business on what I am best at, which is the Fort Myers, Sanibel Island and Cape Coral upscale property market.

I have  written briefly about this before and I have even made mention directly on my personal website www.FloridaLuxuryBroker.com about the need to pick up a phone and speak to me. I love technology. My company www.PropaneOutfitters.com  is all about the worlds newest technology in online storefronts and product ordering. Buying a property is not the same as buying an industrial steel cage on my company site.  This does not mean a client can not contact me by email which is a  typical means of first contact these days, especially with my overseas buyers. Consider this event. I recently had a  domestic client email me from my corporate web site requesting  information on a very valuable property, but  he failed to pick up the phone and ask me about the property or introduce himself even though my phone numbers are  on the web site. Meanwhile a first time buyer who wanted to spend $50k called me twice in the same time period. As the first time buyer received extensive consultation from me on financing and the search process and  a referral to an agent who specializes in first time buyers  who will give him the  expertise  he needs, the  buyer who I should  have been helping sooner was waiting  for my reply.

I know  people are jaded sometimes by the lack of competency and business aptitude that can be found in the real estate industry. I know much of that is well deserved as I  am forced  to do business  every day with some of the same people who have caused these feelings. It is maddening to pick up the phone  to conduct business and reach someone who knows less than you about their own  work. Or worse, the person you call pretends to know everything and  misleads you with the practiced lines and platitudes designed to lead you on  as they fumble through their work and hope you will  feel committed to them at some point. One of my personal pet peeves is the 24/7  agent, which means they claim they will take your call anytime no matter what. Not only does that reduce  the professional  agent to the same level as  a 7/11 store clerk, but have you ever tried to conduct serious business with someone who obviously has not had enough sleep? I keep a clock of the world time zones on my desktop so I know when not to call my clients overseas. I will take a call from some clients absolutely any time, but be assured, even if you need to leave a message you will still receive my full attention as I return you call and work for you.

Regardless of any trepidation or preconceptions you may have, when it is time to seriously conduct business in real estate, you will need to pick up the phone and speak to me at some point.  You will get specific, professional real estate consultation and up to date information on an expert  level. You can contact me by email anytime and  I will respond the same day and  usually right away. I will send you homes for review by email and extensive information about the buying process and each property  so you can practically make the decision before personally seeing the property, but I always prefer you come to  see the property. Email is especially important with my overseas clients because of the costs,  time differences and even some language accents and such are more easily understood in writing. You don’t really know a person until you speak to them and until you meet them. You should really  want to know the person who is advising you on spending hundreds of thousands of dollars or millions.  Direct communication is the most valuable and important business tool  we have in the world.

Email vs. Phone:

  • Email is perfect for data, detailed business communication and real estate research.
  • Phone calls are necessary for conducting business on a highly professional level and to ensure a  complete understanding between parties in highly complex decisions like the purchase of a property.

I have left out the  obvious importance of personal meetings just because in my area of expertise there are so many variables including attorneys, personal buyers (shoppers), spouses, outside brokers and so on who  can make decisions  besides  or  on behalf of  a client. I will probably write a complete article on that in the future.

My goal and my job is to provide you as my client with the best service possible. How well we communicate is vitally important to my ability to deliver. Both email and phone calls are very important, but  when it is time to do business do not hesitate to  pick up the phone and call me.

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